Customer Support Representative - billing questions (remote)

Rivermark Ridge Manufacturing makes precision components in Philadelphia. We are hiring a Customer Support Representative to take on billing questions. Many of our supervisors started on the floor. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including work orders, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with work orders. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in Philadelphia. • We will tell you what to expect at each step of the hiring process.