Customer Support Representative - billing questions (remote)

Lumen Kestrel Manufacturing is looking for a Customer Support Representative. The job centres on billing questions for work orders, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including work orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with work orders. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Austin. • We will tell you what to expect at each step of the hiring process.