Customer Support Representative - billing questions (remote)

Rivermark Granite Water Authority Group is looking for a Customer Support Representative. The job centres on billing questions for meter reading, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including meter reading, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with meter reading. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Las Vegas. • We will tell you what to expect at each step of the hiring process.