Customer Support Representative - billing questions (remote)

We are growing our team at Foxglove Water Authority and adding a Customer Support Representative whose main responsibility will be billing questions. Crews and office staff work closely together. What you will do • Resolve billing and account issues, including capital projects, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with capital projects. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, mornings. • Fully remote, with an occasional day on site in Charlotte. • Applications are reviewed on a rolling basis.