Customer Support Representative - billing questions (remote)

Cedar Stone Banking Services is looking for a Customer Support Representative. The job centres on billing questions for fraud alerts, and it would suit someone who likes steady, practical work. We keep decisions close to customers and expect people to explain things plainly. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including fraud alerts, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with fraud alerts. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, afternoons. • Remote-friendly, with quarterly visits in Chicago. • We reply to every applicant.