Customer Support Representative - billing questions (remote)

Amberfield Vale Manufacturing is a Milwaukee manufacturer supplying regional industrial customers. We are hiring a Customer Support Representative to take on billing questions. You would join a small organisation of about 16 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including production lines, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with production lines. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Milwaukee. • Applications are reviewed on a rolling basis.