Customer Support Representative - billing questions (remote)

Silverline Meadow Press is a printer and publisher in Atlanta serving local and national clients, and we need a Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including print quotes, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with print quotes. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Atlanta. • Applications are reviewed on a rolling basis.