Customer Support Representative - billing questions (remote)

Bright Loom Property Management is looking for a Customer Support Representative. The job centres on billing questions for lease renewals, and it would suit someone who likes steady, practical work. We are flexible about schedules. What you will do • Resolve billing and account issues, including lease renewals, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with lease renewals. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Remote-friendly, with an occasional day on site in Boston. • Applications are reviewed on a rolling basis.