Customer Support Representative - billing questions (remote)

We are growing our team at Rivermark Ivory Facilities and adding a Customer Support Representative whose main responsibility will be billing questions. Our crews keep other people's buildings running and we treat them well. What you will do • Resolve billing and account issues, including customer sites, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with customer sites. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Houston. • We will tell you what to expect at each step of the hiring process.