Customer Support Representative - billing questions (remote)

Amberfield Sable Water Authority is a public water utility serving the San Jose area. We are hiring a Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including meter reading, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with meter reading. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in San Jose. • Applications are reviewed on a rolling basis.