Customer Support Representative - billing questions (remote)

Northwind Logistics produces packaged foods at its Madison plant, and we need a Customer Support Representative to lead our billing questions. Food safety is non-negotiable and we train for it. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including ingredient orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with ingredient orders. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Madison. • Applications are reviewed on a rolling basis.