Customer Support Representative - billing questions (remote)

We are growing our team at Amberfield Sparrow Freight and adding a Customer Support Representative whose main responsibility will be billing questions. We reward reliability. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including dock schedules, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with dock schedules. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Portland. • Applications are reviewed on a rolling basis.