Customer Support Representative - billing questions (remote)

We are growing our team at Summit Pine Markets and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of about 381 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including supplier deliveries, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with supplier deliveries. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, afternoons. • Fully remote, with quarterly visits in Salt Lake City. • Applications are reviewed on a rolling basis.