Customer Support Representative - billing questions (remote)

Cedar Iron Housing Group provides affordable homes and support services around Providence, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 145 people, working mostly from home. What you will do • Resolve billing and account issues, including lease compliance, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with lease compliance. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in Providence. • We reply to every applicant.