Customer Support Representative - billing questions (remote)

We are growing our team at Lumen Meridian Hospitality and adding a Customer Support Representative whose main responsibility will be billing questions. We work weekends and holidays and we make it fun. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including reviews and feedback, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with reviews and feedback. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Remote-friendly, with quarterly visits in Des Moines. • We reply to every applicant.