Customer Support Representative - billing questions (remote)

Silverline Meadow Housing provides affordable homes and support services around Oakland, and we need a Customer Support Representative to lead our billing questions. Collaboration with local agencies is constant. What you will do • Resolve billing and account issues, including resident services, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with resident services. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Oakland. • We reply to every applicant.