Customer Support Representative - billing questions (remote)

Cedar Pine Medical Group builds devices used by hospitals and clinics, with its team based in Charleston, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of about 680 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including training materials, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with training materials. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Remote-friendly, with a monthly team day in Charleston. • We will tell you what to expect at each step of the hiring process.