Customer Support Representative - billing questions (remote)

Amberfield Oak Transit Planning helps transport agencies around Louisville design routes and schedules. We are hiring a Customer Support Representative to take on billing questions. Work is collaborative and map-heavy. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including route schedules, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with route schedules. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Louisville. • Applications are reviewed on a rolling basis.