Customer Support Representative - billing questions (remote)

Northwind Pine Housing is a nonprofit housing provider in Baltimore, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of about 892 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including waiting lists, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with waiting lists. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Remote-friendly, with a monthly team day in Baltimore. • We will tell you what to expect at each step of the hiring process.