Customer Support Representative - billing questions (remote)

Clearpath Lantern Property Management Group manages apartment communities around St. Louis, and we need a Customer Support Representative to lead our billing questions. Maintenance and leasing staff share information every day. What you will do • Resolve billing and account issues, including unit turnovers, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with unit turnovers. Working arrangement • Part-time, about 28 hours a week, afternoons. • Remote-friendly, with quarterly visits in St. Louis. • Applications are reviewed on a rolling basis.