Customer Support Representative - billing questions (remote)

Bluepeak Keystone Transit Planning is looking for a Customer Support Representative. The job centres on billing questions for fare systems, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including fare systems, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with fare systems. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with quarterly visits in Miami. • We will tell you what to expect at each step of the hiring process.