Customer Support Representative - billing questions (remote)

We are growing our team at Redstone Loom Medical Group and adding a Customer Support Representative whose main responsibility will be billing questions. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including clinical evaluations, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with clinical evaluations. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in Phoenix. • Applications are reviewed on a rolling basis.