Customer Support Representative - billing questions (remote)

We are growing our team at Summit Lantern Auto Group and adding a Customer Support Representative whose main responsibility will be billing questions. Customers come back because we explain what they need and what they do not. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including service appointments, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with service appointments. Working arrangement • Part-time, about 24 hours a week, spread across three days. • Remote-friendly, with a monthly team day in New Orleans. • We will tell you what to expect at each step of the hiring process.