Customer Support Representative - billing questions (remote)

Lumen Vista Financial is looking for a Customer Support Representative. The job centres on billing questions for account servicing, and it would suit someone who likes steady, practical work. Career paths are clear. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including account servicing, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with account servicing. • Bilingual English and Spanish. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • Remote-friendly, with a monthly team day in Albuquerque. • We reply to every applicant.