Customer Support Representative - billing questions (remote)

Rivermark Orchard Energy supplies electricity and gas to homes and businesses around Virginia Beach, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 21 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including billing disputes, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with billing disputes. Working arrangement • Part-time, about 20 hours a week, afternoons. • Fully remote, with an occasional day on site in Virginia Beach. • Applications are reviewed on a rolling basis.