Customer Support Representative - billing questions (remote)

Clearpath Umber Hospitality runs guest-focused properties across the Houston area, and we need a Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including food costs, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with food costs. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Fully remote, with an occasional day on site in Houston. • We reply to every applicant.