Customer Support Representative - billing questions (remote)

We are growing our team at Nova Junction Water Authority Group and adding a Customer Support Representative whose main responsibility will be billing questions. Our work is invisible when it goes well, and we are proud of that. What you will do • Resolve billing and account issues, including pipe repairs, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with pipe repairs. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • Fully remote, with a monthly team day in Indianapolis. • We reply to every applicant.