Customer Support Representative - billing questions (remote)

Rivermark Forge Energy is looking for a Customer Support Representative. The job centres on billing questions for billing disputes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including billing disputes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with billing disputes. Working arrangement • Part-time, about 16 hours a week, afternoons. • Fully remote, with an occasional day on site in New Orleans. • We will tell you what to expect at each step of the hiring process.