Customer Support Representative - billing questions (remote)

We are growing our team at Northwind Ashton Legal Group and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 49 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including billing records, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with billing records. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in Tulsa. • We will tell you what to expect at each step of the hiring process.