Customer Support Representative - billing questions (remote)

We are growing our team at Fernwood West Energy Group and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of about 578 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including service connections, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with service connections. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Spokane. • We will tell you what to expect at each step of the hiring process.