Customer Support Representative - billing questions (remote)

Clearpath Ember Press is a printer and publisher in Indianapolis serving local and national clients. We are hiring a Customer Support Representative to take on billing questions. You would join a small organisation of about 48 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including customer orders, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with customer orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • Fully remote, with an occasional day on site in Indianapolis. • We will tell you what to expect at each step of the hiring process.