Customer Support Representative - billing questions (remote)

We are growing our team at Highbridge Yarrow Foods Associates and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 166 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including allergen controls, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with allergen controls. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Reno. • We reply to every applicant.