Customer Support Representative - billing questions (remote)

We are growing our team at Stonegate Clear Banking Services and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including loan files, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with loan files. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • Fully remote, with quarterly visits in Sacramento. • We will tell you what to expect at each step of the hiring process.