Customer Support Representative - billing questions (remote)

Bright Cedar Banking Services Group is looking for a Customer Support Representative. The job centres on billing questions for card disputes, and it would suit someone who likes steady, practical work. We promote from within and train well. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including card disputes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with card disputes. Working arrangement • Part-time, about 24 hours a week, mornings. • Remote-friendly, with quarterly visits in Nashville. • We will tell you what to expect at each step of the hiring process.