Customer Support Representative - billing questions (remote)

Highbridge Maple Housing is looking for a Customer Support Representative. The job centres on billing questions for repair requests, and it would suit someone who likes steady, practical work. You would join a small organisation of about 184 people, working mostly from home. What you will do • Resolve billing and account issues, including repair requests, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with repair requests. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Fully remote, with quarterly visits in Grand Rapids. • We will tell you what to expect at each step of the hiring process.