Customer Support Representative - billing questions (remote)

We are growing our team at Nova West Energy and adding a Customer Support Representative whose main responsibility will be billing questions. We work closely with regulators and communities. What you will do • Resolve billing and account issues, including outage response, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with outage response. Working arrangement • Contract for four months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in Richmond. • We will tell you what to expect at each step of the hiring process.