Customer Support Representative - billing questions (remote)

Rivermark Kestrel Water Authority operates treatment plants and pipelines around Houston. We are hiring a Customer Support Representative to take on billing questions. You would join a small organisation of about 192 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including meter reading, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with meter reading. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Remote-friendly, with a monthly team day in Houston. • We will tell you what to expect at each step of the hiring process.