Customer Support Representative - billing questions (remote)

Bright Umber Inspection Services is an inspection company in New Orleans with field technicians and lab staff. We are hiring a Customer Support Representative to take on billing questions. You would join a large organisation of about 872 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including equipment calibration, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with equipment calibration. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • Remote-friendly, with quarterly visits in New Orleans. • We reply to every applicant.