Customer Support Representative - billing questions (remote)

Amberfield Clear Energy is looking for a Customer Support Representative. The job centres on billing questions for billing disputes, and it would suit someone who likes steady, practical work. Safety comes first on every shift. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including billing disputes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with billing disputes. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Miami. • We reply to every applicant.