Customer Support Representative - billing questions (remote)

Nova Ivory Environmental Services is looking for a Customer Support Representative. The job centres on billing questions for landfill records, and it would suit someone who likes steady, practical work. Safety briefings happen every morning. What you will do • Resolve billing and account issues, including landfill records, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with landfill records. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in San Diego. • We will tell you what to expect at each step of the hiring process.