Customer Support Representative - billing questions (remote)

Bluepeak Lakeside Facilities is looking for a Customer Support Representative. The job centres on billing questions for safety inspections, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including safety inspections, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with safety inspections. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Louisville. • Applications are reviewed on a rolling basis.