Customer Support Representative - billing questions (remote)

Nova River Water Authority Group operates treatment plants and pipelines around Louisville. We are hiring a Customer Support Representative to take on billing questions. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Resolve billing and account issues, including capital projects, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with capital projects. Working arrangement • Part-time, about 24 hours a week, afternoons. • Fully remote, with quarterly visits in Louisville. • We will tell you what to expect at each step of the hiring process.