Customer Support Representative - billing questions (remote)

Highbridge Stone Arts Center is looking for a Customer Support Representative. The job centres on billing questions for volunteer programmes, and it would suit someone who likes steady, practical work. Evenings and weekends are part of the job. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including volunteer programmes, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with volunteer programmes. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in Knoxville. • We reply to every applicant.