Customer Support Representative - billing questions (remote)

Redstone West Arts Center is an arts centre in Raleigh with a full calendar of events. We are hiring a Customer Support Representative to take on billing questions. We run on creativity, deadlines and a lot of goodwill. What you will do • Resolve billing and account issues, including exhibitions, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with exhibitions. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • Fully remote, with an occasional day on site in Raleigh. • We will tell you what to expect at each step of the hiring process.