Customer Support Representative - billing questions (remote)

Highbridge Pine Financial Group is looking for a Customer Support Representative. The job centres on billing questions for account servicing, and it would suit someone who likes steady, practical work. Career paths are clear. What you will do • Resolve billing and account issues, including account servicing, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with account servicing. Working arrangement • Contract for three months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in Miami. • We will tell you what to expect at each step of the hiring process.