Customer Support Representative - billing questions (remote)

Summit Sable Financial Group is looking for a Customer Support Representative. The job centres on billing questions for loan applications, and it would suit someone who likes steady, practical work. You would join a large organisation of about 619 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including loan applications, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with loan applications. Working arrangement • Part-time, about 20 hours a week, mornings. • Fully remote, with an occasional day on site in New Orleans. • We reply to every applicant.