Customer Support Representative - billing questions (remote)

Amberfield Ashton Transit Planning helps transport agencies around Reno design routes and schedules, and we need a Customer Support Representative to lead our billing questions. We like people who ride the bus and notice when things do not work. What you will do • Resolve billing and account issues, including ridership counts, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with ridership counts. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Reno. • Applications are reviewed on a rolling basis.