Customer Support Representative - billing questions (remote)

Redstone Meadow Financial is looking for a Customer Support Representative. The job centres on billing questions for customer onboarding, and it would suit someone who likes steady, practical work. You would join a small organisation of about 133 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including customer onboarding, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with customer onboarding. Working arrangement • Part-time, about 24 hours a week, afternoons. • Remote-friendly, with an occasional day on site in Wichita. • We will tell you what to expect at each step of the hiring process.