Customer Support Representative - billing questions (remote)

We are growing our team at Ironwood Stone Foods Group and adding a Customer Support Representative whose main responsibility will be billing questions. Food safety is non-negotiable and we train for it. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including allergen controls, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with allergen controls. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Remote-friendly, with an occasional day on site in San Jose. • We reply to every applicant.