Customer Support Representative - billing questions (remote)

Westbrook Union Energy is looking for a Customer Support Representative. The job centres on billing questions for meter readings, and it would suit someone who likes steady, practical work. You would join a large organisation of about 213 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including meter readings, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with meter readings. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Remote-friendly, with an occasional day on site in San Diego. • We will tell you what to expect at each step of the hiring process.